💸 Refund & Cancellation Policy – My Chota Book
Last Updated: 21 July 2025
🧾 1. Digital Products (PDF Worksheets)
Since our products are digital downloads, they are non-refundable and non-cancellable once the payment is completed and the file is delivered.
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Once you have received the PDF on your email or WhatsApp, the purchase is considered final.
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We strongly recommend checking sample worksheets or reading the product description carefully before making a purchase.
✅ Exceptions:
We will issue a replacement (not refund) in the following cases:
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The PDF file is corrupted or not opening
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You received the wrong worksheet level or set by mistake
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File not received within 24 hours of payment (and confirmed by our team)
Please contact us within 48 hours of purchase for resolution.
📚 2. Printed Products (Books)
For printed worksheet books ordered through our website:
✅ Refunds/Cancellation Before Shipping:
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You may cancel your order within 2 hours of placing it, by contacting us via WhatsApp or Email.
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Once the book is dispatched, cancellation is not possible.
❌ No Refunds After Delivery:
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We do not accept returns or refunds after the product is delivered, unless:
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The book was damaged during transit (proof required)
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You received the wrong product
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In such cases, please contact us within 3 days of delivery with photos of the issue.
📦 Replacement Policy (If Eligible)
If your issue is valid and approved:
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We will send a replacement PDF or physical book at no extra cost
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Refunds are issued only in rare cases where delivery is not possible
🧑⚖️ Abuse of Policy
To protect our content and creators, we do not entertain refund requests based on:
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“I didn’t like the content”
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“Child didn’t use it”
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“I thought it was a printed book but it was a PDF”
All such details are clearly mentioned before purchase.
📞 Contact for Support
For any refund or issue resolution request, please contact us with your Order ID:
📧 Email: support@mychotabook.com
📱 WhatsApp: [Your support number]
📍 Website: https://mychotabook.com